Return & Refund Policy

At Victotop, we supply automotive service shops, tire centers, fleets, and DIY mechanics across the United States. We stand behind the quality of our shop supplies. If you receive an item that is defective, damaged in transit, or incorrect, we will make it right promptly. If you ordered the wrong size or quantity, we accept returns under the terms outlined below.

30-Day Return Window

You have 30 calendar days from the date your package is delivered to request a return. Requests submitted after 30 days cannot be accepted for refund or exchange.

Eligibility & Item Condition

Because tire and wheel service parts are critical automotive consumables with strict safety and sealing requirements, items must be returned in resellable, uninstalled condition:

  • Stick-On & Clip-On Wheel Weights: Must be in original boxes or packages. Adhesive tape backing must be completely unpeeled and intact. Strips must not be cut, snapped, bent, or exposed to dirt, grease, or brake dust. Weights that have been mounted to a wheel are non-returnable.
  • Snap-In & Clamp-In Valve Stems (TR413, TR414, TPMS Stems): Must be brand new, uninstalled, and in complete pack counts (e.g., full 50, 100, 200, 500, or 1,000 pc bags). Rubber snap-in stems stretch and take a permanent set during installation; any stem that has been pulled through a rim hole or mounted to a sensor cannot be returned.
  • Radial & Bias Tire Repair Patches: Must have all protective foil and film backings fully intact. Vulcanizing rubber layers must not be touched, contaminated, or exposed to chemical cement. Sold in full original boxes or bags only.
  • Tire & Valve Service Tools (Pullers, Core Tools, Pliers): Must be clean, unused, in original packaging, and with all accessories included. Tools showing signs of shop wear, jaw marks, or mechanical abuse are not eligible for return.

Defective, Damaged, or Incorrect Shipments

Please inspect your package as soon as it arrives. If your order contains a damaged product, shipping shortage, manufacturer defect, or if we sent the wrong SKU (for example, TR414 instead of TR413):

  1. Email us within 7 business days of delivery at info@victotop.com.
  2. Include your order number, a brief explanation, and clear photos of the shipping box, product packaging, and the defect/error.
  3. Once verified, we will email you a prepaid return shipping label and promptly ship a replacement or issue a 100% refund (including original shipping charges). You will not pay any return shipping or restocking fee for our mistake.

Customer Remorse / Ordering Errors (Wrong Size or Fitment)

If you ordered the incorrect size, hole diameter, or quantity by mistake (for instance, ordering 0.453" stems for a 0.625" rim hole, or ordering 1/4 oz weights instead of 1/2 oz):

  • The item must be completely unopened and meet the eligibility requirements above.
  • Return Shipping: The customer is responsible for shipping the items back to our California warehouse. We recommend using a trackable carrier (UPS, FedEx, or USPS). Victotop is not responsible for returns lost or damaged in transit.
  • Restocking Fee: We do not charge arbitrary restocking fees on standard items returned in pristine, resellable original packaging. Original outbound shipping charges (if applicable) are non-refundable.

How to Start a Return

  1. Request Authorization: Email info@victotop.com with your order number, the item(s) you wish to return, and the reason.
  2. Receive Instructions: Our support team will respond within 24 business hours with your Return Merchandise Authorization (RMA) number and the verified warehouse return address. Please do not send packages back without prior authorization, as unauthorized shipments cannot be tracked or credited.
  3. Pack Securely: Pack the products in a sturdy shipping box with adequate packing material to prevent heavy items (such as bulk wheel weights) from breaking through the carton during return transit. Mark your RMA number clearly on the shipping label or inside the box.
  4. Ship: Drop the package off with your chosen carrier and email us the return tracking number.

Return Address

Authorized returns must be sent to our fulfillment warehouse:

Victotop Inc. - Returns Dept.
Ontario, CA 91761
United States
(Full street address and RMA tag provided upon return approval)

Refund Processing & Timeline

Once your return delivery is logged at our Ontario, California warehouse:

  • Our receiving team will inspect the items within 2 to 3 business days to verify item count and condition.
  • Upon approval, your refund will be processed immediately to your original payment method (Credit Card, PayPal, Shop Pay, etc.).
  • Most banks and credit card issuers reflect the credited funds within 3 to 5 business days.
  • If you have not received your credit after 10 business days from our approval notification, please contact your financial institution first, then reach out to us at info@victotop.com.

Exchanges

The fastest way to exchange an item (for example, swapping 1/4 oz black adhesive weights for grey adhesive weights) is to return the unwanted item for a refund and place a fresh order on victotop.com. This ensures your replacement product ships from our warehouse without waiting for the return transit cycle.

Contact Us

For any questions regarding returns, order cancellations, or warranty inquiries, contact our customer service team:

  • Email: info@victotop.com (Mon–Fri, 9:00 AM – 5:00 PM PST; 24-hour response time)
  • Phone: +1 (909) 550-5670
  • Business Address: Victotop Inc., Ontario, CA 91761, United States